Grounded in your knowledge
Add FAQs, upload PDFs and docs, or ingest a URL. Answers are drawn only from your content and cite their source — never invented.
LivoChat replies instantly from your knowledge base, in your customer's language, and brings in your team the moment a real person is needed.
Point LivoChat at your existing help content. It resolves the common questions on its own and routes the rest to your team — with a full record of every conversation.
Add FAQs, upload PDFs and docs, or ingest a URL. Answers are drawn only from your content and cite their source — never invented.
Visitors pick a language and chat naturally. Widget and AI both speak English, Chinese, Malay, Vietnamese, Korean, Thai, Japanese and more.
Low-confidence answers and sensitive topics escalate to your team in the agent console. Set keywords that always reach a person.
Feature your top FAQs as quick-answer chips so visitors resolve the common things before they type a word.
Drop a single script tag on any page. No framework, no build step, styled to your brand color and mobile-ready.
Set data retention, review every transcript, and keep customer data yours. Retrieval can run entirely on your own infrastructure.
Behind the widget is everything your team needs to run support properly: live agent takeover, analytics, integrations, and connectors that pull real answers from your systems.
Explore the dashboardPaste FAQs or upload your docs. LivoChat learns your answers and keeps them cited and current.
Copy the embed snippet into your site. The chat widget appears, styled to your brand.
Customers get instant answers around the clock. Your team steps in only when it's truly needed.
Start free. You're billed per AI conversation — one visitor chat, however many messages it holds. Upgrade or top up anytime.
Need more headroom? Add conversation packs or extra seats and sites to any plan, anytime — no upgrade required.
A conversation is one visitor chat session. You're counted once when the AI first replies — no matter how many messages are exchanged after that. Human-only chats don't count against your AI allowance.
The widget and the AI support English, Chinese, Malay, Indonesian, Vietnamese, Korean, Japanese, Thai and more. You can offer a language picker so each visitor chats in their own language, with a localized greeting.
Only from the knowledge you provide — FAQs, uploaded documents and web pages. Every answer cites its source, so replies stay accurate and on-brand rather than made up.
No. Add your FAQs in the dashboard and paste one line of code into your site. For deeper needs there's a full integration API, webhooks and connectors — but the basic setup takes minutes.
Yes. You control retention and can review every transcript. Knowledge retrieval can run entirely on your own infrastructure, so customer content never has to leave your environment.
Create your workspace, add your FAQs, and paste one line of code. Try the chat button on this page — that's LivoChat, running on its own site.